COURSE FOR TRAINERS ENGAGED IN CALL AND CONTACT CENTERS

Course for trainers working in call and contact centers, has been developed and certified by the academy CallNorthWest Business at the University of Central Lancashire, which provides specialized consulting services to more than 650 telephone and contact centers in the UK, employing over 150 000 employees.

The course, based on best practices in this area, aims to contribute to the development of specialized skills needed by the next generation of highly qualified employees in call and contact centers by ensuring the already hired trainers to expand their skills for preparation, implementation and evaluation of training. Interactive methods of training, and diversity of the included information, fully consistent with the specifics and requirements of the environment make the course suitable for beginners and for people with extensive experience in the field.

Full description of the course you can download from here [BG].

The course covers the legal framework of management of 3rd sector organizations in Bulgaria - 3rd sector specific legal regulations and general laws and sub-laws applicable to them. For more information contact us via email or phone. 

For additional and detailed information please, contact us at the following coordinates:

130 Pirotska str.
floor 2, office № 4,
BG-1309
Sofia
Bulgaria
Phone: +359-889-173-600
+359-889-173-500
E-mail: info@bg-da.eu